As a reminder, long-term care (LTC13 and LTC09M-CA) new business applications are now processed and administered directly by Mutual of Omaha. This change reflects our ongoing commitment to safeguard what matters most for policyholders while delivering a more streamlined, optimized experience for our distribution partners.
In addition, Mutual of Omaha has transitioned in-force LTC13 and LTC09M-CA policies to our internal servicing team. Bringing both new business and in-force servicing in-house allows us to deliver a consistent, seamless experience for both policyholders and your team.
New Business Processing: Key Updates You Should Know:
Automatic Bank Payments
• Automatic bank payments are now available for all payment modes — monthly, quarterly, semi-annual, annual — either at the time of application or after policies are issued.
Indiana Custom Solutions
• Clients in Indiana can now select 1–5% compound inflation, offering greater flexibility to tailor coverage to individual needs.
Paper Applications
• Only 2025 paper application versions (MAP622_2025 series) are now accepted.
E-Applications
• Updated e-applications are live.
Application Submission Contact Information:
- Mail:
Mutual of Omaha Insurance Company
Mail Processing Center
3300 Mutual of Omaha Plaza
Omaha, NE 68175 - Fax: 1-402-550-1926
- New Applications Email: healthapps@mutualofomaha.com
- Outstanding Requirements Email: healthrequirements@mutualofomaha.com
For questions, please reference the FAQ, the updated LTC Product Guide, or contact Sales Support at 1-800-693-6083 or sales.support@mutualofomaha.com.
Thank you for your attention to these important updates as we continue to deliver a seamless long-term care experience for both your clients and your team.
As We Welcome 2026, Reminder: Long-Term Care Processing and Servicing Updates
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