Discontinuation of Paper Applications & No Prescreening During AEP
Our goal is to always provide the best service possible. As part of our ongoing efforts to reduce processing delays, enhance the overall agent and customer experience, and streamline operations, the following changes are being made in October.
Effective October 1, 2025, Bankers Fidelity will no longer accept paper applications for new business. All applications must be submitted electronically through the eApp, our digital enrollment system available in our Agent Portal, ADDS®.
Exceptions to this policy include:
- The Vantage Secure Level Benefit Whole Life product in Virginia and Idaho
- The Vantage Recovery Short-Term Care product in Hawaii
Transitioning to electronic submissions ensures faster turnaround times and minimizes the risk of errors associated with manual paperwork.
Additionally, beginning October 15, 2025, our applicant prescreening service will be suspended during this year’s Annual Enrollment Period (AEP). The service will resume on Monday, December 15, 2025.
To help you determine whether your client should apply, please follow these best practices:
- Refer to the application and the product-specific underwriting guidelines to review eligibility requirements.
- Use the search function (CTRL + F) within these documents to quickly locate information on specific medications, health conditions, or other key criteria.
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