As we continue progressing through the transition to bring Long-Term Care service and administration in-house, we want to remind you of the updated FAQ resource available to support you.
This document was developed directly from partner feedback and addresses common questions related to premium payments, policy service and new business processing. We know there have been impacts during this transition, and our teams are actively working to improve the experience.
We encourage you to reference the FAQ for the most up-to-date guidance and share it with your teams as needed. View here: FAQ
Thank you for your continued partnership as we move forward together.
LTC Operations Update: FAQ Reminder
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