We wanted to take a moment to provide you with an update regarding the migration efforts to move Long-Term Care service and administration in-house.
Our decision reflects a deliberate, long-term strategy centered on better serving our customers and producers. While the transition requires thoughtful execution and has presented some challenges, this investment was made to create a stronger long-term foundation and deliver a more stable, efficient and sustainable distribution and customer experience.
We want to thank you for sharing your concerns. Rest assured, our teams are making strong progress to restore the experience you’ve come to expect from Mutual of Omaha.
We acknowledge there are broader areas of opportunity, however, wanted to provide updates on where we are hearing you and your customers are feeling the most impact today.
- We are actively addressing delays caused by multiple mailing addresses and have taken steps to ensure premium payments (initial and recurring) are applied to policies as quickly as possible.
- We are currently working with internal teams to address any policy kit gaps. For now, you will continue to see unbound policy kits.
Our teams are committed to supporting you and your customers throughout this transition. While we recognize the process may not be seamless at every step, your partnership is invaluable as we move forward together.
Frequently Asked Questions
Based directly on partner feedback, we’ve also created an updated FAQ to help you navigate payment, policy service and new business questions.
LTC Operations Update
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