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Medicare broker news and updates |
Sales & Marketing Materials — A new look!
We’re excited to share that a new and improved version of CustomPoint is now available! The marketing materials site, now called ConnectOne Storefront, provides the same capabilities as before, but with some great enhancements, including:
- Streamlined navigation with fewer clicks
- A clean, modern design
- Faster processing and load times
- A responsive interface optimized for desktop and tablet use
Reminder for MA/PDP agents: CustomPoint is now called ‘Sales and Marketing Materials’ in CignaForBrokers.
>CSB ordering instructions
>MA/PDP ordering instructions (login to CignaForBrokers required)
Juneteenth closure
Juneteenth is a Health Care Services Corporation company holiday. Accordingly, The Cigna Agent Resource Line (CARL) and Agent Resource Center (ARC) will be closed on Thursday, June 19. They will resume normal business hours on Friday, June 20.
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Medicare Advantage / Prescription Drug Plans |
Important operational updates
Please review the link below for some important updates.
- Medicaid ID on TotalCare customer applications
- Completing PDP applications
- Late Enrollment Penalty
- Contacting customer service on behalf of customers
- Reducing/filing customer complaints
- Using your NPN on MA applications
- Update to Medicare enrollment forms
Understanding the 2025 Inflation Reduction Act (IRA)
2025 is bringing significant changes to Medicare Part D, influenced mainly by the IRA, including the $2,000 annual out-of-pocket cap. To learn more about this cap and other changes due to the IRA, please review the job aid linked below and watch the video. Login to CignaForBrokers required to view.
>Understanding the 2025 IRA (video)
>Inflation Reduction Act (IRA) and MAPD (job aid)
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Cigna Healthcare Supplemental Benefits |
Update your Self-Enrollment link
Express App has recently been upgraded. If you haven’t already, please update your Self-Enrollment link the next time you’re in Express App to ensure that you’re sharing the latest product availability with your customers!
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