We want to express our sincere appreciation for your ongoing partnership and support as we embarked on an important transition to a new, modern cloud-based claims system. This enhancement will significantly improve our service times and create a more seamless experience for both our customers and associates.
Currently, we are experiencing some temporary interruptions in service as well as increased call volumes related to the transitioning of our modern LTC claims onto the new claims system. We are fully committed to minimizing these disruptions and appreciate your understanding and patience during this transition period.
Your support is invaluable as we work towards a more efficient and effective claims system that will ultimately benefit all involved. We are excited about the improvements this change brings and expect to be back to optimum service levels within the next 2 – 3 weeks.
Thank you for your continued partnership.
#goldencareagent
#omaha
#mutualofomaha